Frequently Asked Questions 

The Ins And Outs of How We Do Business

Frequently asked questions

Can I trust your cleaners in my home/office?

Absolutely! The responsibility we take on when you allow us into your home or business is not something we take lightly and we go above and beyond to ensure that you and your home or business are in safe hands with any of our employees. We screen all of our ZipClean staff before hiring them to be certain they are trustworthy, then they are put through a training period to bring ZipClean Pro protocols and standards to any clean!

Do I need to be present when you clean?

Only if you wish to be! It is up to you whether or not you want to be present during our ZipClean Pro home/business cleaning services. Many of our customers are at work, school or running errands while we are cleaning!

Can you help get our home clean to put it on the market?

Yes! We can get your home clean for showings to give it a ZipClean Pro sparkle!

What Residential Services do you offer?

We can provide you with a variety of residential cleaning services! We offer one time cleans before a special ocassion, and scheduled cleans such as weekly, bi-weekly, tri-weekly or monthly. You can also count on us to help you clean your home for a move-in or move-out clean!

How do you calculate hours of labor?

Each home or business is different, after your personalized quote we will give you our best estimate of time. We charge by 15 minute increments for time spent over the estimated time quoted, making sure your details are met. Hours are listed in labor-hours, meaning that a four-hour appointment could either be one pro working for four hours or two pros working for two hours.

Do you professionally clean carpets?

We do not currently offer professional carpet cleaning services! However, we do have the ability to deep clean, steam mop, and/or buff linoleum and laminate flooring.

Can you remove hard water from fixtures and surfaces?

Yes! Hard water removal is our specialty! No matter what material, we can make your faucets, showers, or counters look brand new.

Can you clean my dishes?

We are able to clean dishes, whether it be residentially or commercially. However, specialty fees will apply!

Do you clean windows?

Yes! We offer professional window cleaning services!